Our Services

Day Shelter Drop-in Centre

The day shelter drop-in center aims to care for people struggling with poverty, homelessness and isolation by providing a safe place to be and resources such as food, clothing, washrooms, showers and laundry. 70-100 people access our drop-in services each day.

Opening Hours: 

Monday – Friday: 9 am – 4 pm
Breakfast: 9:30 am – 10:30 am
Guest Services: 11 am – 2 pm
Dinner: 2:30 pm – 3:30 pm

Saturday – Sunday: 2 pm – 5 pm
Guest Services: 2 pm – 4 pm
Dinner: 4 pm – 5 pm

Upper Room Mission Day Shelter Program
Upper Room Mission Intensive Case Management

Intensive Case Management

Case management aims to empower people, draw on their strengths and capabilities, and promote an improved quality of life by facilitating timely access to the necessary support they need and, thus, reducing the risk of prolonged homelessness, poverty and isolation and helping achieve stability in life.

The supports provided are Advocacy, Budgeting, Counseling, Dental, Detox, Education Goals, Employment, Family Reunification, Fleeing Violence, Food Security, Government IDs, Housing, Medical, Mental Health, Ministry Help, Referrals, Relocation, Shelter Options and Treatment.


Monday – Friday: 9 am – 4 pm

Winter Shelter Mat Program

The goal of the winter shelter mat program is to care for those who are unsheltered during the winter and to provide a dry, safe and warm place to sleep while actively working on exit strategies out of homelessness.

Opening Hours:
November 1 – March 31
10 pm – 7 am

Upper Room Mission Winter Shelter Mat Program

Accessibility: The Upper Room Mission is accessible to everyone that needs our services. Our building is wheelchair-accessible, and we serve several individuals that use wheelchairs, walkers and scooters.

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