Our Services

At the Upper Room Mission, we walk alongside people facing homelessness and poverty by offering compassionate, practical support that meets both immediate needs and fosters long-term change. Each of our services is rooted in dignity, care, and the belief that everyone deserves a place of belonging and hope.

Open Monday through Friday, our Day Shelter Drop-in Centre provides a safe, welcoming space for 70–100 guests each day. Here, individuals can access meals, clothing, showers, washrooms, and laundry services. Our team also offers guest services and individualized support to help people take steps toward good health, stability and recovery.

Opening Hours: 

Monday – Friday: 9 am – 4 pm
Breakfast: 9:30 am – 10:30 am
Guest Services: 11 am – 2 pm
Dinner: 2:30 pm – 3:30 pm

Saturday – Sunday: Closed

From November through March, our Emergency Winter Shelter offers a safe, warm, and dry place to sleep for those who are unsheltered. While meeting immediate needs, our staff also work with guests to explore longer-term housing and recovery options.

Opening Hours:
November 1 – March 31
7 pm – 7 am

Registration:
Must register for a bed in person
Monday – Friday
9 am – 4 pm

Critical resources and emergency care for people experiencing homelessness and poverty who are in urgent and desperate need of help. Even the most basic necessities—things many people take for granted—are valued and meaningful to those who go without. Socks, underwear, soap, toothbrush and toothpaste are not taken for granted.

• Food
• Washrooms
• Showers
• Clothing
• Laundry
• Basic Hygiene

• Street Nurse Program:
  In partnership with Interior Health, a Street Nurse provides private, on-site healthcare for our guests—making medical support more accessible while easing the burden on local health services.
• Mental Health Support:
  Social workers from Interior Health’s Mental Health and Substance Use team visit weekly to provide support and timely referrals, helping prevent crises and promote mental well-being.
• Addiction Recovery Support (OAT Clinic):
  The Opioid Agonist Treatment (OAT) Clinic visits the Mission weekly to offer guests access to opioid agonist therapy, harm reduction, and recovery-focused care. With limited detox options in Vernon, this program provides a vital pathway toward healing and reduced overdose risk.

The Mission is an active member of Vernon’s Coordinated Access and Assessment (CAA) team, helping individuals navigate their way into supportive and subsidized housing. This ensures fair and prioritized access for those most in need, especially individuals experiencing or at risk of homelessness.

• Guest Advocacy
• CAA Team Representative
• BC Housing Support
• Housing Applications