Staff Survey

Your feedback is invaluable in helping us improve our services and work environment. Please answer the following questions honestly. All responses will be kept confidential.

Roles and Responsibilities

How long have you been with the Upper Room Mission? *

Less than 6 months
6 months to 1 year
1 to 3 years
More than 3 years

On a scale of 1 to 5, how would you rate the overall work environment?

Selected Value: 0

Check all that apply *

My work feels meaningful and aligns with my personal values.
I feel energized and motivated by the work I do.
I see how my role contributes to the mission’s overall impact.
I feel a sense of purpose at the end of most workdays.

Do you understand how your role contributes to the organization's goals?

Yes
No
Somewhat

Do you feel your contributions are recognized and valued? *

Yes
No
Sometimes

What would help you feel more recognized and valued as a staff? *

Check all that apply *

I feel fairly compensated for the work I do.
Our benefits and perks contribute positively to my well-being.
There is transparency and fairness in how compensation decisions are made.
I understand how to grow in my role financially and professionally.

Are the benefits provided meeting you and your family's needs? *

Yes
No
Somewhat

What challenges have you faced in your role, and how can the organization assist in addressing them? *

Growth and Leadership

feel at why

Check all that apply *

I have access to opportunities to grow personally and professionally.
My supervisor encourages my development and provides constructive feedback.
I’ve grown in confidence and skills since joining the team.
I feel encouraged to take initiative and try new things.

Do you feel supported by your supervisors and management? *

Yes
No
Sometimes

Please elaborate on your last answer *

Are there sufficient resources and training provided to perform your duties effectively? *

Yes
No
Partially

Suggestions For Improvement on Training Opportunities *

Suggestions For Professional Development and Growth *

How can your manager(s) better support you in your role? *

Guest Work and Workplace Environment

How effectively do you believe we are meeting the needs of our guests?

Selected Value: 0

Are there specific services or programs you believe need enhancement or additional support? *

Please elaborate *

Do you feel the guests are supported well by the staff? *

Yes
No
Sometimes

Do you have any suggestions or ideas to improve our services or workplace environment? *

How can the staff better support the guests? *

Communication and Teamwork

How would you rate internal communication within the organization?

Selected Value: 0

Check all that apply *

I feel a strong sense of connection and collaboration with my team.
Team members support one another and celebrate each other's successes.
Conflict is addressed in a healthy and constructive way.
I trust my colleagues to follow through on their responsibilities.

Do you feel your team has each other’s backs during high-stress or crisis moments? Why or why not? *

When conflicts or tensions arise between staff, how well are they handled? *

How psychologically safe do you feel sharing concerns or mistakes with your team or supervisor? *

Check all that apply *

My unique skills and contributions are recognized and appreciated.
I am working in a role that aligns with my strengths and abilities.
I feel my colleagues are competent and passionate about their work.
The hiring process brings in people who are a good fit for our mission and culture.

Are there unspoken dynamics (power struggles, favoritism, communication gaps) affecting how the team works together? *

Yes
No
Somewhat

Do you feel there is effective collaboration among different departments and teams? *

Yes
No
Somewhat

Mental Heath and Work

Do you feel your workload is manageable? *

Yes
No
Sometimes

Do you have access to resources that support your mental and emotional well-being? *

Yes
No
Somewhat

What do you enjoy most about working at the Upper Room Mission? *

What parts of your day feel draining, repetitive, or frustrating? *

What’s one moment in your recent workday that reminded you why you do this work? *

Do you feel emotionally supported when dealing with difficult client situations (e.g., violence, trauma, overdose)? *

Yes
No
Somewhat

If you could change one thing about how frontline work is structured or scheduled, what would it be? *

Strategy and Leadership

Check all that apply *

Our leaders communicate vision and values clearly and consistently.
I trust leadership to make decisions in the best interest of staff and mission.
Leadership is accessible and open to feedback.
I feel inspired and motivated by the example our leaders set.

Are you confident in the organization's long-term strategy and direction? *

Yes
No
Somewhat

Are you regularly informed about the progress we’re making toward our strategic goals? *

Yes
No
Somewhat

Do you believe our mission and values are consistently reflected in the decisions made at the leadership level? *

Yes
No
Somewhat

What could leadership do to make a positive difference in your experience at work? *

Is there anything else you want us to know? *

Your feedback is invaluable in helping us improve our services and work environment. Please answer the following questions honestly. All responses will be kept confidential.

Roles and Responsibilities

Growth and Leadership

Guest Work and Workplace Environment

Communication and Teamwork

Mental Heath and Work

Strategy and Leadership

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